WHY SHOULD YOU ATTEND?

To thrive in today’s globalized economy, it is imperative that Contact Centers strive to differentiate themselves from the competition. To do this they would not only need to attract & retain the best Talent and formulate innovative business strategies but also identify, integrate, implement & manage world-class technologies & processes that would enable them to achieve such differentiation through the delivery of superior customer service.

The 2009 Summit will, once again, bring together Senior Executives from around the region to not only share expertise, exchange ideas and debate critical issues facing Contact Centers in Asia Pacific but also to meet & collaborate. It is therefore a great avenue for new learning, sharing of knowledge & experience.

Key features of the Summit includes:

• KEYNOTES from leading Industry Personalities.
• 4 SPECIALISTS TRACKS on ‘The People (Staff), The Customer, Business Strategy and Technology/Process.
• INDUSTRY CASE STUDIES.
• INNOVATIONS & BEST PRACTICES.

Frost & Sullivan’s Customer Contact Summits are recognized for their valuable networking opportunities and unrivalled industry insight. 44% of the delegates from the last Summit in in Kuala Lumpur (4th Annual Customer Contact APAC Summit 2009) comprised Senior Management Executives (such as SVPs, VPs, HODs, GMs & Directors) and came from a wide range of industries as illustrated in the Chart below.

So Register Now to attend the 2009 Summit to discover, understand, discuss and update yourself on present and future challenges facing the Contact Center Industry.

To find out more, explore this website or Request for e-Brochure