lIST OF sPEAKERS


	Nitin Bhat Senior Vice President ICT Practice, Asia Pacific Frost & Sullivan		Shivanu Shukla Industry Manager, ICT Practice, Asia Pacific Frost & Sullivan

	Kevin Panozza CEO Engagement Matters		Jonathan De Luzuriaga Executive Director (Industry Affairs) Business Process Association of the Philippines (BPA/P)

	Rob Delnoij Regional CRM Solution Principal, Asia Pacific & Japan SAP		K C Hong Managing Director, ASEAN Genesyslabs

	Sanjay Pai Director- Channels & Alliances, APAC & Japan Genesys Telecommunications		Richard Tan Regional Business Consultant NICE APAC Ltd

	Collin Penman Service Cloud Director for Asia Pacific Salesforce.com		Mark Galutera Managing Director for Philippines Operations DSM Manila LLC

	Michael Miller Former VP, Customer Care e-LOAN Division of Banco Popular		Rene Morta Senior Vice President & Global Head of Customer Services - Technical Support Thomson Reuters

	William Rikh Operations Director, APAC Customer Service & Technical Support, Asia Regional Operations Centre Western Union Financial Services		Chris Knop Executive Committee Member, Marketing & Corporate Social Responsibility Hong Kong Call Centre Association (HKCCA)

	James Griffin Director BPO Quality Council of the Philippines		Elizabeth Prakasam Advisor to the Board COPC Asia Pacific Inc