PROGRAM HIGHLIGHTS
- Keynotes from Industry Leaders
- Industry Updates from Frost & Sullivan's Analysts
- Choice of 'concurrent' sessions, organized under 2 Tracks - Business Strategy and Technology & Process
- Case Studies from Leading Organizations in Asia Pacific
- 'Executive Dialogue' Panel Discussion - C-Level Executives Share their Knowledge and Experience
- 'Ask the Experts' Panel Discussions with Q&A - Functional Experts & Delegates can engage in various discussions on topical customer contact issues
- "Speed Networking Wheel" where delegates can meet & engage in short but valuable one-to-one meetings with key industry players based on a rotating table format
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