25 - 26 November 2009 Sofitel Philippine Plaza, Manila
Speaker Highlights
  • Nitin Bhat
    Senior Vice President ICT Practice, Asia Pacific
    Frost & Sullivan
  • Shivanu Shukla
    Industry Manager, ICT Practice, Asia Pacific
    Frost & Sullivan
  • Kevin Panozza
    CEO
    Engagement Matters
  • Jonathan De Luzuriaga
    Executive Director (Industry Affairs)
    Business Process Association of the Philippines (BPA/P
  • Rob Delnoij
    Regional CRM Solution Principal, Asia Pacific & Japan
    SAP
  • K C Hong
    Managing Director, ASEAN
    Genesyslabs
  • Sanjay Pai
    Director- Channels & Alliances, APAC & Japan
    Genesys Telecommunications
  • Richard Tan
    Regional Business Consultant
    NICE APAC Ltd
  • Collin Penman
    Service Cloud Director for Asia Pacific
    Salesforce.com
  • Mark Galutera
    Managing Director for Philippines Operations
    DSM Manila LLC
  • Michael Miller
    Former VP, Customer Care
    e-LOAN Division of Banco Popular
  • Rene Morta
    Senior Vice President & Global Head of Customer Services - Technical Support
    Thomson Reuters
  • William Rikh
    Operations Director, APAC Customer Service & Technical Support, Asia Regional Operations Centre
    Western Union Financial Services
  • Chris Knop
    Executive Committee Member, Marketing & Corporate Social Responsibility
    Hong Kong Call Centre Association (HKCCA)
  • James Griffin
    Director
    BPO Quality Council of the Philippines
  • Elizabeth Prakasam
    Advisor to the Board
    COPC Asia Pacific Inc
Program Highlights
 

Strategies & Opportunities
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